Healthcare · United Arab Emirates
Meridian Health cuts triage time 41% with an AI intake assistant
Meridian's contact center was fielding thousands of routine intake calls a week, delaying urgent cases and burning out staff.
41%
41% reduction in average triage time
✓
24/7 intake coverage without added headcount
92%
92% patient satisfaction on the new intake flow
Before
Existing architecture
Phone-only intake, paper-based triage checklist, no integration with the EHR.
After
Proposed architecture
A RAG-grounded intake assistant embedded in the patient portal, integrated with the EHR via HL7, escalating ambiguous or urgent cases to a human triage nurse in real time.
RAGPostgreSQLKubernetesReact
"It feels like we hired twenty triage nurses without hiring anyone."
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